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Frequently Asked Questions
Order
All US orders over $50 ship for free, orders under that amount ship for a custom amount calculated based on weight and size.
All international orders also ship for a custom amount calculated based on weight and size. Any additional expenses, such as import duties, are the responsibility of the buyer.
If actual shipping costs are ever found to be significantly less or more than you were charged at checkout, we will reach out to you for a shipping refund or invoice.
Yes, we ship all over the world. Orders to Canada are charged a flat rate of $12. All other international orders are charged a flat rate of $20 for shipping. If shipping ends up costing significantly more, an invoice will be sent to your email prior to shipping. Any additional expenses, such as import duties, are the responsibility of the buyer.
Most orders are processed in 3-5 business days, not including shipping time. Original paintings take one to two weeks to be shipped. If you need an item in a specific timeframe, please reach out at hello@whitneyrain.com and we will see what we can do to help!
All sales are final, but I want you to be happy with your purchase. Please contact us at hello@whitneyrain.com to discuss any concerns you may have.
I retain all rights to artwork. Please know that even if you bought a print, original, or commissioned painting, I still retain all rights to that artwork and also retain the right to make reproductions of any and all artwork. The buyer may not copy, print, reproduce and/or distribute by any method, for any reason, any of the artwork without written permission from the artist. When you purchase an original painting, you have the right to display this artwork in your home or business but you cannot resell or reproduce the artwork without written permission.
Work With Us
I am happy to offer wholesale through Faire! See here for more information about wholesale.
If you have a project you’d like to work on together, I’d love to hear from you! I am happy to offer a portfolio of existing designs and also the possibility of custom work made just for you. Please contact me at hello@whitneyrain.com to further discuss a collaboration.
I do take on a limited number of custom projects each year. If you are interested, please contact me at hello@whitneyrain.com and we can discuss availability and pricing.